Support

Answers to common questions about CityDots, and how to reach us.

Common questions

Where do the times come from?

Live times come from the locations the buses report, through Tranzy. Scheduled times come from the timetables your city’s operator publishes.

What does ~ before a time mean?

The bus hasn’t reported its location for a while, so its time is approximate. It’s worked out from where the bus was last seen.

Does it work without internet?

Yes. The timetables are on your iPhone, so stops, search and scheduled times work offline. Live times come back when you’re online again.

Why don’t I see stops near me?

CityDots needs your precise location for that. In Settings › CityDots › Location, allow location and turn on Precise Location.

Is CityDots in Romanian?

Not yet. The app is in English for now, and stop names are as the operator writes them.

A bus didn’t come, or I lost something. Who do I ask?

For service, tickets and lost items, ask your city’s operator. CityDots isn’t affiliated with any transit operator: it only shows the timetables and where the buses are. If a time in CityDots looks wrong, write to us.

Contact

Email [support email].

If the email link doesn’t open, copy the address.

From the app, Menu › Contact support starts an email with the app and iOS versions filled in.